Pocket Option AML / KYC Policy
1. Purpose and Scope
This document sets out the Anti-Money Laundering (AML) and Know Your Customer (KYC) policy applicable to all users of pocketoption.com and affiliated services. The policy is implemented to prevent money laundering, terrorist financing, fraud, and other illegal financial activities in accordance with international regulatory standards.
All clients are subject to verification to confirm identity, residential address, and payment methods. The policy is mandatory for all account holders regardless of location or trading volume.
The policy covers:
- Identity verification of all registered users
- Address confirmation procedures
- Payment method validation
- Ongoing monitoring of account activity
- Reporting obligations for suspicious transactions
2. Verification Requirements
2.1. Identity Verification
All users must provide valid government-issued identification. Acceptable documents include:
- International passport
- National identity card
- Driver’s license
Documents must be valid for at least six months from the date of submission. Notarized copies or certified scans are required. In certain cases, a photograph of the client holding the identity document alongside the face (selfie verification) may be requested.
2.2. Address Verification
Proof of residential address must be submitted as a separate document. Acceptable proofs include:
- Bank statements (issued within the last three months)
- Utility bills (electricity, water, gas, internet)
- Tax documents
- Government-issued correspondence
The address on the proof document must match the address provided during registration.
2.3. Payment Method Verification
All payment methods used for deposits and withdrawals are subject to verification. Clients must provide:
- Bank card images (showing the first six and last four digits and cardholder name; CVV must be concealed)
- Bank account statements
- E-wallet account confirmation
- Other payment system documentation as requested
Anonymous payment methods are not permitted.
3. Client Obligations
3.1. Data Accuracy
Clients must provide accurate and current information during registration and verification. Any changes to personal data must be reported to the support team without undue delay. Changes requiring notification include:
- Full name (in case of a legal name change)
- Residential address
- Phone number
- Email address
Supporting documentation must be submitted for all changes. For phone number updates, a copy of the mobile service provider agreement may be required.
3.2. Document Submission
All documents submitted for verification must be:
- Clear and legible
- In color (for identity documents)
- Complete (all four corners visible, no cropping)
- Unaltered and authentic
The company reserves the right to reject documents that do not meet these standards or to request additional materials.
4. Verification Process
Verification occurs in stages:
Stage 1: Email confirmation upon registration
Stage 2: Identity document review (typically completed within 1-3 business days)
Stage 3: Address proof review (typically completed within 1-3 business days)
Stage 4: Payment method validation (completed before the first withdrawal)
Unverified accounts have restricted functionality. Full verification is required to:
- Access higher trading limits
- Process withdrawal requests
- Unlock all platform features
Additional verification may be requested at any time if account activity raises compliance concerns.
5. Data Protection and Storage
All submitted documents and personal data are protected using SSL encryption. Client information is stored in secure systems with restricted access. Personal data is used solely for verification, compliance, and account management purposes.
Client funds are held in segregated bank accounts separate from operational funds. Client assets are not mixed with company assets.
6. Prohibited Activities
The following activities are strictly prohibited:
- Providing false or fraudulent documents
- Using another person’s identity or payment methods
- Conducting transactions on behalf of third parties
- Facilitating money laundering or terrorist financing
- Using the platform for any illegal purpose
Violation of this policy may result in immediate account suspension and possible termination. Suspicious activity is reported to relevant authorities as required by law.
7. Compliance Framework
The platform operates in accordance with international AML and KYC standards. The service is licensed under The Comoros jurisdiction (MISA, license T2022086). No claim is made of regulation by the Securities and Exchange Board of India (SEBI) or other national regulators outside the stated licensing jurisdiction.
Indian users may access the services as offshore trading is not explicitly prohibited under Indian law. Users in India assume full responsibility for compliance with local regulations and tax obligations.
8. Monitoring and Reporting
Account activity is continuously monitored for unusual patterns. Transactions that trigger compliance alerts are subject to review. The company reserves the right to:
- Request additional documentation at any time
- Freeze accounts pending investigation
- Refuse service to any individual
- Report suspicious activity to authorities
Clients must cooperate with all compliance requests. Failure to provide requested information within specified timeframes may result in account restrictions.
9. Updates to This Policy
This policy may be updated to reflect changes in regulatory requirements or operational procedures. Material changes will be communicated via email or platform notifications. Continued use of the services after policy updates constitutes acceptance of the revised terms.
10. Contact for Compliance Matters
For questions regarding verification procedures or compliance requirements, clients should contact the support team through the official channels available on pocketoption.com. All compliance-related inquiries are handled confidentially.
This policy is effective as of the date of publication and applies to all existing and new accounts.